Refund Policy
Thank you for choosing Cybdes for your website development, design, graphics, and digital marketing needs. We work hard to offer every one of our clients top-notch services. In the rare event that you need to return or cancel a service, please review our return policy outlined below:
1. Services
- Cancellation Policy
- For projects canceled within 48 hours of placing an order, a full refund will be provided.
- Cancellations made after 48 hours of placing an order but before 72 hours may be subject to a cancellation fee of 40%, depending on the progress of the project.
- Projects that are not canceled within 72 hours may not be eligible for a refund, as significant progress may have been made on the project by that time.
2. Payment
- Refund Policy
- Refunds are given based on each individual circumstance. If you are not satisfied with the service provided, please contact us within 7 days of service completion to discuss a potential refund.
- Refunds may be issued based on factors such as project completion status, client satisfaction, and adherence to project specifications.
3. Intellectual Property
- Return of Deliverables
- In the case of tangible deliverables, such as printed materials or physical products, returns are accepted within 30 days of receipt.
- Returns have to be made with the original packing and condition. Any damage or alteration may affect eligibility for a refund.
4. Confidentiality
- Digital Products and Services
- Due to the nature of digital products and services, refunds are generally not provided once the service has been initiated or the product has been delivered.
- However, if there are technical issues or discrepancies with the delivered digital product or service, please contact us for assistance.
5. Client Responsibilities
- Exclusions
- Customized or personalized services may not be eligible for refunds, as they are tailored to the specific requirements of the client.
- Domain registration fees, hosting charges, and third-party expenses are non-refundable.
6. Limitation of Liability
- Process for Requesting Returns or Refunds
- To request a return or refund, please contact our customer service team via email or phone.
- Provide detailed information regarding the reason for the return or refund request, along with any relevant documentation or evidence.
7. Termination
- Dispute Resolution
- In the event of a dispute regarding returns or refunds, both parties agree to engage in good faith negotiations to reach a mutually satisfactory resolution.
- If a resolution cannot be reached through negotiation, the matter may be escalated to arbitration or legal proceedings as per applicable laws and regulations.
Note that there is a chance that this return policy will change without warning. By engaging with Cybdes for our services, you agree to abide by the terms and conditions outlined in this policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Thank you for your understanding and cooperation.
